The Myth of Organizational Culture

Note: this article is part of The Transatlantic Debate Blog series, which forms a conversation between Dr. Katrin Muff and Dr. Kathy Miller Perkins on business sustainability. Read the previous post here.

There is no such thing as organizational culture there is only people culture

I am curious to explore the difference between a role and a person, an organization and its people. This difference can be illustrated by considering a familiar scenario: What is the culture of the White House? I am suggesting here that it is not the White House that has a culture – the White House is an institution that has a purpose. Those who live and work at the White House represent the people of the White House and these people, how they work together and how they are together define the culture of the White House as an institution. A different set of people will result in a different culture, even if the institution remains the same in its purpose. Individuals may have an influence on the appearance of an institution or organization and depending on the governance structure, also have an influence on the purpose. And yet, the culture is an attribute defined by a group of people, not an institution or an organization. This insight may influence our understanding of how a culture may be changed. Could it be that cultural change is much more about changes that take place at the individual level, rather than those that can be master-minded at the organizational level? Let me attempt to reflect this by considering our lessons learned through the cultural change at Business School Lausanne.

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Opinions or Alternative Facts?

Note: this article is part of The Transatlantic Debate Blog series, which forms a conversation between Dr. Katrin Muff and Dr. Kathy Miller Perkins on business sustainability. Read the previous post here.

Here we are in 2017; and at the beginning of the New Year.  Last year, as a consequence of the USA presidential election, many in this country and around the world tried to grasp the concept of “post-truth”.  It is defined in the Oxford Dictionary as “debates framed by appeals to emotions rather than facts”. And now, before even a month has passed, we are confronted with the claimed presidential authority of “alternative facts”.  While both “post truth” and “alternative facts” claims have been scorned in the political realm, haven’t we all experienced similar dilemmas within our organizations?  In this blog, I will reflect on the importance of differentiating between opinions and facts, in order to tackle organizational issues with clarity.

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When Values Collide

Note: this article is part of The Transatlantic Debate Blog series, which forms a conversation between Dr. Katrin Muff and Dr. Kathy Miller Perkins on business sustainability. Read the previous post here.

In looking back over the blogs Katrin and I wrote this year, I noted that “change” is a theme connecting most if not all of them. We discussed the urgent need for change, various levels of change, forces that propel change as well as those that hinder it. We examined the need to understand our own change-related assumptions. We offered suggestions for how to become change experts. And last month Katrin described an engagement with a client where she facilitated a change process. All along we have acknowledged that change is difficult. This month I will reflect on how recent change-related challenges have confronted me personally and what I have learned as a result.

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Mental Models

Note: this article is part of The Transatlantic Debate Blog series, which forms a conversation between Dr. Katrin Muff and Dr. Kathy Miller Perkins on business sustainability. Read the previous post here.

We live in a complex world fraught with challenges that require large-scale change. Thus all of us need to become change experts who can function at the individual, organizational and societal levels.  These statements echo the themes of Katrin Muff’s blog last month.  I agree with her premises.  Therefore, this month I will build on her idea by examining the importance of mental models to change expertise.  This is a complicated and much discussed topic, and I don’t intend to cover it thoroughly.  I will merely introduce it in this blog and include my arguments as to why it is important for change expertise.

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We Need to Become Change Experts!

Note: this article is part of The Transatlantic Debate Blog series, which forms a conversation between Dr. Katrin Muff and Dr. Kathy Miller Perkins on business sustainability. Read the previous post here.

In this blog, I will highlight three different levels of change: 1) at the personal level where change is about changing oneself, 2) at the organizational level where we have a variety of tools to accomplish change as a group, and 3) at the societal level, where we urgently need to understand how to bring awareness to those occupying positions that we consider dangerous (illustrative events being the U.S. elections and the “Brexit” referendum) so that “they change”. More specifically, I will investigate behavioral change. Behavioral broadly relates to anything people do, or as Odgen Lindsley defined it so nicely with his “dead man test”: if a dead man can do it, it is not behavior. Continue reading

Change: Learning to Enjoy the Mess

Note: this article is part of The Transatlantic Debate Blog series, which forms a conversation between Dr. Katrin Muff and Dr. Kathy Miller Perkins on business sustainability. Read the previous post here.

Unknowns

Questions about the Unknowns, too many question marks

Few of us are caught by surprise these days when change occurs in our organizations.  However, the rapidly escalating pace of change can sometimes leave us breathless.  What’s worse, many organizations are now engaging in large-scale, transformational change, heading in a defined direction but not necessarily knowing where they will end up.  They adjust their change path as the journey evolves.  Thus people inside of the organization face great uncertainty as the process unfolds.

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Redefining boundaries within organizations

Note: this article is part of The Transatlantic Debate Blog series, which forms a conversation between Dr. Katrin Muff and Dr. Kathy Miller Perkins on business sustainability. Read the previous post here.

If we want companies to engage in courageous collaboration beyond their traditional organizational boundaries and engage in new ways with other players and stakeholders, we need people capable of engaging themselves personally in new ways, and also engaging with others. This article looks at what it takes to achieve just that.  Continue reading

Courageous collaborations: how one plus one can be greater than two

Note: this article is part of The Transatlantic Debate Blog series, which forms a conversation between Dr. Katrin Muff and Dr. Kathy Miller Perkins on business sustainability. Read the previous post here.

Organizations have always been complex.   And in today’s world the enormity of our challenges calls for rethinking how our establishments operate.   In her March blog, Katrin discussed how structure and culture can equip an organization to address current and future challenges.   She argued that many may need an overhaul.  Her primary focus was on changing how the organizations function internally.   I propose that we should also consider how we relate to other organizations outside of our traditional boundaries.  I believe that collaboration across boundaries gives us the best chance of coming up with innovative solutions to at least some of our multifaceted conundrums. Continue reading

Organizations of the Future – how to get there?

Note: this article is part of The Transatlantic Debate Blog series, which forms a conversation between Dr. Katrin Muff and Dr. Kathy Miller Perkins on business sustainability. Read the previous post here.

Organizations of the future can be recognized by a number of unique elements:

  1. They attract and retain talent with future-relevant competencies
  2. They are able to innovate as quickly as the outside world changes
  3. They have distributed power structures based on smart self-organizing units
  4. They build their purpose on solving burning societal needs and thus ensuring long-term economic viability
  5. They embrace stakeholders into their decision-making
  6. They have flexible and adaptive structures and processes

In short: they look very different from the typical large-sized organization of today.

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Adapt or Die: Understanding Stakeholder Pressure as an Opportunity for Purposeful Growth

By Dr. Kathy Miller Perkins

Note: this article is part of The Transatlantic Debate Blog series, which forms a conversation between Dr. Katrin Muff and Dr. Kathy Miller Perkins on business sustainability. Read the previous post here.

Have you ever thought about how many formerly great companies are no longer around? For example, whatever happened to previously iconic companies like Compaq, Standard Oil, and Polaroid? And who can overlook the gradual demise of Blackberry?  Of course it is difficult to say whether these failures could have been predicted much less prevented.  Continue reading